1. Introduction

Chandler Family Chiropractic ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, communicate with us by phone or text message, or receive care at our clinic in Siloam Springs, Arkansas.

By visiting our website, submitting our booking form, or providing us with your contact information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

Information you give us directly:

• Name (first and last)
• Mobile phone number
• Email address
• Date of birth (when needed for patient records)
• Information about your reason for visiting (e.g., back pain, injury, follow-up care)
• Health information you choose to share when booking or during treatment, governed separately by HIPAA and the patient intake paperwork you sign at the clinic

Information collected automatically when you use our website:

• Browser type and version
• Device type
• IP address
• Pages viewed and time spent
• Referring website

We do not knowingly collect information from anyone under 18. If you are under 18, do not submit our forms or sign up for our SMS communications.

3. How We Use Your Information

We use the information you provide to:

• Schedule, confirm, and remind you of appointments
• Provide chiropractic care and related health services
• Respond to inquiries you submit through our website, by phone, or by text
• Send you care follow-ups after visits
• Send you periodic re-engagement messages if you are a past patient (e.g., a 30-year practice milestone check-in)
• Request reviews after appointments
• Maintain accurate patient records
• Comply with our legal obligations (including HIPAA)

We do not use your information for any other purpose without your consent.

4. SMS Text Message Communications

If you opt in to receive SMS text messages from Chandler Family Chiropractic — by checking the explicit SMS consent box on our online booking form, by signing our in-office SMS Communications Authorization, or by verbally agreeing to SMS during a phone call to our office — we will send you SMS messages related to your care, including:

• Appointment confirmations and reminders
• Post-visit care check-ins and review requests
• Periodic re-engagement outreach to past patients
• Replies to your inbound inquiries

Message frequency: Frequency varies based on your care schedule and our communication with you. Typically fewer than 8 messages per month.

Message and data rates: Standard message and data rates may apply, depending on your mobile carrier and plan. We are not responsible for any charges your carrier imposes.

Opt-out: You can opt out of SMS at any time by replying STOP to any message you receive from us. After we receive your STOP request, you will receive a single confirmation that you have been unsubscribed and we will not send you further SMS messages.

Help: You can reply HELP to any message to receive our business name, phone number, and assistance.

5. How We Share Information

We share your information only in these limited circumstances:

• With our service providers who help us operate our practice (e.g., electronic health record systems, appointment scheduling software, SMS gateway providers). These providers are contractually obligated to protect your information and use it only on our behalf.
• For payment processing if you make a payment to us (handled by PCI-compliant payment processors).
• When required by law, such as in response to a court order, subpoena, or to comply with HIPAA, state, or federal regulations.
• To protect the rights, safety, or property of Chandler Family Chiropractic, our patients, or others.

We do not sell your information, and we do not share your SMS opt-in information with any third party (see Section 4 above).

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website performance and traffic
• Improve the user experience

You can disable cookies in your browser settings. Disabling cookies may limit some functionality of our website.

We do not use cookies to track you across third-party websites for advertising purposes.

7. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission (HTTPS/SSL)
• Access controls on our patient records system
• Staff training on patient privacy and HIPAA compliance
• Routine review of our security practices

No system is 100% secure, but we work to protect your information and will notify affected individuals if a data breach occurs in accordance with applicable law.

8. Your Rights

You have the right to:

• Access the information we have about you
• Correct any inaccurate or incomplete information
• Request deletion of your information, subject to our legal record-keeping obligations (HIPAA generally requires us to retain medical records for a defined period under Arkansas law)
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking the unsubscribe link in any email
• Receive a copy of your medical records

To exercise any of these rights, contact us at (479) 524-5555 or [email protected].

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from anyone under 18 without parental or guardian consent. If you believe we have collected information from a minor without consent, contact us at (479) 524-5555 and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We will provide reasonable notice of material changes, including by posting a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: